Product reviews for Delaware Solid Wood Platform Bed Frame

This is a beautiful platform bed and the wood is magnificent. Do your measurements. While this bed fits in the guest bedroom of 12'x13', it is over large for the space. I did not realize also that this was being shipped from OVERSEAS, which may be part of the reason for the cost. I had several issues with the delivery. For one thing it was months before the bed was completed and then shipped overseas and then to my state. Then the delivery service (RXO) mis-communicated by text giving me a date for delivery. I was happy that this was 2 weeks prior to the week of Thanksgiving when I would have my daughter and her husband staying in the room with this new bed. The delivery day came and went. I was home all day waiting. At around 3PM I called to ask RXO about it. Their phone tree was also difficult and it took several tries and around ten minutes to get them on the phone. I was told that the text confirming my delivery date was not an actual delivery date but a proposed one. I proceeded to schedule a new delivery date for the end of the week, still one day prior to my daughter arriving for the holiday. That next day came and went and I had to call RXO AGAIN. AGAIN the phone tree did not work and it kicked me out several times before I could get someone on the phone. That person was useless and said the delivery was cancelled and I would have to wait for someone to call me to offer a delivery date, despite the new text I received that "Confirmed" my delivery that day. Four more days went by (including the weekend) and they finally called to offer the Wednesday before Thanksgiving, which was too late for my plans so I opted for the Monday after the holiday (when my guests would be gone). The bed FINALLY arrived after almost three weeks of issues. The guys who came to set it up were great! The white glove delivery when it actually happened was wonderful.

Despite a couple of initial hiccups with the order placement, customer service was prompt in responding to my concerns and, ultimately, delivered a beautiful bedroom set to me. I would highly recommend this company and am so pleased I chose to use them.

The quality and customer service was great, just took 6 months to get here .

We are looking forward to getting this beautiful bed into our custom home where it will look even better. The wood is beautifully finished, the grain is spectacular and it is solidly designed. Thank you

Customer service was amazing! Very quick response. There was one wooden plank that we didn’t love on one of the nightstands and we emailed them and they were able to change it right away! I loved that they kept us up to date at every stage along the way including raw products, unfinished and then finished product!

We loved being able to track the furniture through the entire process. The wait was worth the result! Beautiful bed!!!

We appreciated having the ability to see the status and photos of our order during the production process. Also, our specifics on finish sheen and stain color were followed perfectly. The wood is stunning and the pieces are solid heavy wood, not the lightweight junk sold elsewhere.

This is a company I keep on buying from again and again. I have nothing else to say. Please keep on doing what you are doing, as you are doing everything right!

I absolutely love my new bedroom furniture. It took 4 months from initial order to actual delivery, but was well worth the wait. Loved receiving updates with photos of the manufacturing and staining process, as well as shipping info. This is high quality heavy furniture and I will definitely recommend SLC to my friends and family.

Kim was extremely helpful with any questions that I had! And she has a great personality!! The platform bed is absolutely beautiful! The quality is outstanding!! Thank you

Craftsmanship is exceptional . We are very happy with purchase . Thank you

Your furniture is gorgeous. Delivery took longer than expected.

The wood quality and craftsmanship was excellent. One item seemed to have a crack from shipment at one of the wood seams which will need to be fixed, but I love the bedroom set. It is very solid and sturdy. I had some issues with shipping timing and their arrival/time window quote, but this does not necessarily reflect on you guys. Thanks!

What beautiful furniture! Well worth the wait for this high quality solid wood bed frame and night stands. I'll be able to pass this down in the family as it really is heirloom quality. Customer service was fantastic, and you took care of me quicky when the delivery folks damaged the bed on the way from India to Portland. Highly recommended company and craftsmanship!

The furniture is simply gorgeous. It will last for generations. I couldn't be happier with it. There is one piece missing from my cabinet and I need to have that sent to me. Otherwise, everything is just beautiful and was worth the wait.

great product

I ordered a bed and two nightstands. I could not be more pleased with the furniture. It is beautiful and the workmanship is high quality. The seams and joints are tight the finish is beautiful. The backs and bottoms of the draws are made of the same wood as the outside and they are finish was well. I complained about the white glove service I order for the delivery and set up and they handled respectfully and to my satisfaction. The entire experience was top notch.

We could not be more pleased with our purchase from Sierra Living Concepts! Our expectations were well managed throughout the process and any questions were promptly answered by support staff. We received our bed in the time frame suggested even though two winter storms delayed the shipment. We were also informed via a personal email of the delay, the cause, and when to expect our bed. The bed itself and the finish could not be more beautiful. Extremely sturdy and very easy to put together. The customer portal is so convenient and keeps you well informed of the process. We will definitely be making additional purchases in the future to match our new bed!

The customer service was excellent beginning with the person who walked me through the look of different stain colors on the websites to help me make my decision. I appreciated getting pictures throughout the process of constructing our furniture piece. The delivery did take a bit of time, but for the quality and gorgeousness of the bed we ordered, it was a minor issue. The delivery process was great and the coordination with the white glove service worked out perfectly. We couldn't be happier with the bed...it's constructed so well and looks just beautiful! The movers actually commented that it was so solid you could probably park a car on it...exactly what we were looking for in a solid wood bed. THANK YOU!!

Excellent workmanship.