Product reviews for Delaware Solid Wood 4 Piece Bedroom Set

Very solid product and excellent customer service.

The custom quality of the product is second to none. The wait is long since it is manufacturered oversees and well worth the wait.

I had received a damaged piece and your customer service quickly resolved the issue.

We love our new bedroom set! It is beautiful, well crafted, solid, and just what we hoped for. The communication via your portal was very efficient - - very responsive.

The set is very sturdy and solid. However, I was surprised at how dirty the entire bedroom set was. Also at the difficulty (or at least lack of smoothness) of both opening and closing the draws and the roughness of the actual finish., It is if the product was not total sanded prior to being stained. The draw handles keep coming loose. I may have to replace them all.

Everything worked out. The furniture is beautiful:) Movers where all wonderful. Thank you

Excellent quality furniture made from thick pieces of quality wood. Well made.

I appreciated being informed of the progress on my order. I am very happy with the quality and uniqueness of my new bedroom set.

Furniture is high quality and solidly well made for generations to come. Very heavy wood, if you don't have help moving from curb to inside and need to assemble furniture white glove service is worth the price.

Good job, nice quality furniture

Needs better knobs Too slow

I am extremely disappointed with my delivery process. I purchased the white glove delivery. There was no white glove delivery. The delivery service provided had an elderly gentleman and a female. The female was unable to assist the male in unloading and carrying the furniture. My husband had to unload and carry all the furniture inside. Once inside my husband had to unpack all the items. The delivery persons had no way of opening the boxes. My husband also had to put the bed together, the delivery persons did not know how to assemble the bed.

My furniture arrived today and it is more beautiful that I could have imagined. The attention to detail and customer service you provided throughout the entire process was amazing!! I would recommend you to any and all people looking for high quality furniture!!

My bedroom is more than I could of hoped for. The bar is slightly less luster. Not enough dark rich color or stains. Thank you for everyone and everything. )

You do deliver Handcrafted Solid Wood Furniture, but the wait time of almost 6 months due to unavailability of bed planks is unacceptable.

Our first furniture order was a table and chairs, bar stools and a credenza. This order was a queen sized bedroom set. Both orders are made of the beautifully grained rosewood. Your artisans have done excellent work, very talented workers.

Good quality

My furniture is absolutely beautiful!!!!

Adam and the"customer service team" were FANTASTIC! From the initial order (I had many questions), thru the delayed shipment updates during the worse of the Covid pandemic, then delivery. My only constructive feedback is that I had to chase the updates, to determine delivery status, and learned that the COVID delayed the container from India. In addition, the Logistic company that made the delivery, did not have the adequate sized truck, even though I had instructed the representative off same, and were not aware of the "White Glove" service included in my order, HOWEVER, Adam again came to the rescue and saved the day. Even though the delivery company was misinformed about the order, and is responsible for same, I would still request from your company that you work to tighten up the delivery communication. Remember, customers still purchase from you, and would expect everything to delivery to run smoooth. THANK YOU for everything.

We bought a bedroom set with an extra dresser. This furniture is not inexpensive. We ordered it in April and received it in September. Covid made this a very long process. I give it 5 stars for appearance. The functionality of the dressers is barely two stars. The drawers simply do not open well. The entire dresser gets pulled around as we struggle to open them. They did address my complaint to which a professional came to try to fix them. Unfortunately, there isn't much he could do. He sanded, waxed, moved drawers around, and while they are somewhat better, they are not the quality you would EVER expect from an 1800.00 dresser. He stated he would never let a piece of furniture leave his shop that worked so poorly. I was told when I complained, that glides were available but they were never offered to me. This has been a very unhappy experience for us.

The furniture are beautifully crafted, soils wood pieces that will last a very long time and eventually passed down. The package was great. Customer service is top notch. They response quickly and assure that any or all issues are resolved in a timely fashion. I HIGHLY RECOMMEND!!!!

It was a long wait, but it was worth it. The beauty, durability and workmanship that went in to the craftsmanship of the product, was phenomenal. I definitely recommend and will continue to buy from SierraLivingConcepts. The knob on the middle right hand corner is too long. My local hardware was unable to help find the size. I would like your assistance in replacing the screw.

Worth the wait, very beautiful furniture. Would purchase thru them again.

It was a long patiently waiting for the bedroom set to be delivered after 2 months but excellent products. Highly recommended. Please help us for the metal pieces to put the bed frame having problem and does not fit. Thank you very much. Sorry nothing to share the picture and has not installed yest, no fitting metal pieces.

Easy

It went well..

Very happy with quality of product! Made super well and with care.

Would be nice to have glides on the drawers. Otherwise great!

A+

Besides delays in shipping the product the quality of the products are Excellent. I am happy with the shopping experience.

The furniture is beautiful and well made, and the custom changes requested were done exactly. The staff was very helpful with questions we had before ordering and in responding to a couple of small problems after delivery, such as a small broken latch on an armoire. The only issues were the time it took to receive the product — five months (likely exacerbated by the global shipping slowdown during the pandemic) — and the stain odor on the bedroom furniture. The odor is really strong and lasting a long time, making it impossible to sleep in the bedroom with the new furniture.

I selected the Armenia Bedroom set because I liked the design & that it was solid mahogany. I like that I had the option to change the width of the side tables to accommodate my space limitations. The ability to see the progress as it is being made is good. The quality of all of the pieces is very good with the exception of the bed slats & center supports. The center support is about 3/32" off-center. As a result the slats did not fit in the space properly. We tried them every way. In the end my husband took them apart & re-arranged them so that he had to cut a half inch or so off of only 4 of the slats to get them to fit. Another issue is that the 2 center leg supports were about ½" too short & did not touch the floor. We we able to put 2 felt pads on the legs so they are stable & touch the floor. In addition to those problems, I was surprised that the furniture had not been cleaned before packing. I wiped off a lot of dirt & saw dust. The last thing is that I thought the finish would have a bit of sheen to it. It is a matte finish & is dull looking. However, I like the design of the furniture. Overall it looks nice & is what I was looking for. Regarding SHIPPING: I paid an extra $499 for white glove shipping. The logistics company that delivered the furniture was new to your company. It was originally scheduled for delivery on 1/4/22. The 2 delivery men brought in the dresser, mirror frame & tables. I verified that they knew they were supposed to assemble it. They unpacked them & took away the packaging. The furniture was well packed and showed no damage. However, they seemed unprepared for assembling the furniture. They normally deliver for Crate & Barrel. We provided them screwdrivers & a drill to attach the drawer pulls and remove the protective strips on the bottoms of the dresser & tables. They may have had tools in their truck, but did not get them. They said that the the bed & the bench were in crates & they were not allowed to open crates. Therefore, they have to go back to the warehouse & have it done there & then redeliver. That delivery was scheduled for Saturday 1/8/22. They arrived around 4:45PM. These were not the same 2 delivery men that were there before. They did have tools & assembled the bed, but were unable to get the slats to fit as stated before. It was clear that we would have to fix that. We did that the following day & got the bed fully set up. However, we did have to handle the heavy slats, cut some of them down & re-assemble the tape & put the mattress on the bed. Clearly, we would have been unable to carry the furniture upstairs to the room, but we did do a lot of work to get it together & could have easily put the drawer pulls on & remove the protective strips on the legs. So, the extra delivery fee seems excessive, especially since I assume the men delivering it did not get paid more than usual. I did tip them. So, bottom line, I like the furniture & think it looks nice in the room. Other than the problem with the slats, it is well-made. The delivery was not ideal since they were not familiar with the products. But it is here & I am happy with it.

We are very happy with the quality of the wood, it is very heavy and solid. We are also impressed with the craftsmanship. It exceeded our expectations! We will definitely order again! Thank you!

The bedroom furniture is beautiful, everyone was very helpful throughout the whole process.

Great experience. Loved the updates and getting to view the progress as the pieces were constructed. Would recommend!

love, love, love my bedroom suite worth the wait for it people are very courteous and friendly and it's beautiful I would definitely buy from Sierra Concepts again!!!

We were kept well informed from the beginning. We needed some specific measurements for the bed we ordered and this was easily communicated and acknowledged. We received a series of photos of the bedroom set as it was being built which was quite interesting in terms of understanding the building process of the bedroom set. Our big issue is that we were having the bedroom set built for a new home that was under construction, and we weren't going to be able to take delivery of the bedroom set until the home was finished and we closed escrow. Since the bedroom set was being built in India and would be transported on a container ship, this made timing of the delivery somewhat problematic. After some back and forth emails, Sierra Living Concepts made arrangements to have the bedroom set stored in a local storage facility in the city where we are building the home until we close on the home ( 4 weeks from now) at which time delivery to our new home will be arranged. Since we live in another state and didn't have any other good alternatives for taking delivery, Sierra's willingness to "step up to the plate" and take care of this issue relieved us of a lot of stress and made the tail end of the process much more pleasant. All of the individuals we dealt with (Rahul, Susan and Nancy) were extremely helpful, responsive to our emails and phone calls and very understanding of our situation. Another interesting thing was the ability to track the shipping container as it went from port to port as well as once XPO Logistics picked it up at the port in Houston after it cleared customs. We don't have any photos to include as we have not yet personally seen the furniture but we will try to remember to upload some photos after we receive it at our new home in late July. We definitely would use this company again. David and Donna

I love the furniture! It is unique and the quality is excellent. I liked being able to see the progress of my order and photos of the furniture in the portal. The delivery went smoothly. I'm very glad I did the white glove service. I wish it hadn't cost extra though. It took a little longer to get the furniture than expected because of global supply chain issues, but it was worth the wait.

Beautiful, high quality, unique furniture!!

I absolutely love my new bedroom set! Everyone I spoke with along the way was extremely helpful and kind.

Shipping process and more proactive and frequent update is needed to customers informed about the progress.

My bedroom suite is absolutely beautiful. It is very heavy and well made. I was pleased with how well my items were packed and everything arrived undamaged. It took 20 weeks from the order date to the delivery date. If you are a patient person and not in a hurry to use your furniture it is definitely worth the wait. The customer service team kept me up to date on the process of my order and included pictures at each step of the process. I found that helpful. All questions and concerns that I had were answered in a timely manner. I love my new bedroom.

I’m very pleased with my purchase and I was prepared for the wait time. They kept me up to date with what was happening with my furniture. I even got photo updates in my email as each piece was being crafted. I also purchased the dresser which is not pictured. I’m very happy with it as well.

I love everything

My overall experience was excellent, customer services was on point. Thank you

I have never been as impressed with any company more than I have been with the bedroom set order I placed with Sierra. The customer service, from ordering through delivery is without equal in an company I have ever worked with. As an owner of a new home, I have had more than a few vendors deliver furniture to my home. Although the wait for the Sierra set was longer than most folks could deal with, we knew in advance just how long it would take to receive our bedroom set. When one orders a custom-made set, that is to be expected! Along the road, we were sent pictures of our actual set being crafted, stained, packaged, and delivered. I could not have asked for a better experience. When the set arrived, we used the white glove service, and even the outside delivery group (XPO) employed by Sierra was superb. Very efficient, organized, and professional. I cannot recommend this company highly enough, and I hope to be able to use their services again in the future.

Well made and beautiful designed dressers and end table. They are eye catchers for sure! Bed frame made well but design just OK!

We expected to have to wait for the bedroom furniture, but were pleasantly surprised that it wasn't as long as we were expecting. And I absolutely loved the fact that I could see the progress and watch the tracking - GREAT idea and well thought out! Our delivery was smooth. The product is amazing!!! we are beyond thrilled with the qualty of the pieces we ordered. Our friend was so impressed she ended up buying as well. We will continue to spread the word about your product!

I understand that it takes quite a bit of time for this furniture to be made and delivered. I talked with a sales lady in California, I don’t remember her name but she was so helpful in getting our order placed correctly!

The whole experience was fantastic from the ordering process, to seeing the progress on the portal, and the packing and delivery!

Great experience.

Everything was Great until Dilevery They were very rude

Easy, and very friendly

Very unique style and process. All of the steps keep you busy for the lead time, and is fun to track progress.

Love everything! Beautiful pieces.

My experience with Sierra Living has been wonderful. From the first customer service reps who helped me determine the correct size of furniture I needed to the exchanges in the customer portal to the customer service rep who organized the delivery to the team they contracted with to actually deliver and set up the furniture. It was all great! I couldn’t be more happy!! The furniture is beautiful!!

Reached out before placing the order and so thankful I did. Angela was incredibly helpful which resulted in getting just what we wanted. Delivery was professional and efficient. The white glove experience was worth it.

The bedroom set arrived and am very pleased with how everything turned out. Good communication throughout the process.

Finally found the perfect Bedroom set with Sierra Living Concepts. I had been looking for a four post canopy bed since i was a girl with beautiful lines and substance and here it was. The furniture is beautiful, sturdy, and well worth the money spent. The wait from purchase time was a little long (3.5 months), but it is wonderfully hand made and does come from overseas. Working with Sierra was nothing like any other purchase I've made. From order to delivery they kept me up to date via email and online updates on my order. They even provided photos of the furniture as it was being made in case there were any issues. They provided up to date shipping and delivery information as well, so I always knew where my order was. This was a great system. I also opted for the home delivery and set up. After a small miscommunication with the delivery company, my furniture was delivered and assembled with precision, in a timely manner, and with care. They company and their guys did a great job. They kept the debris all in one place, moved my items carefully to not damage them or my house, put everything together with no issues, and were really courteous. They cleaned everything up and even helped put the mattress on the bed. I'm overly satisfied with my purchase. It was better than the photos online. I'm already looking at other items for future purchase. Thank you for making this a wonderful experience for me; If I could give this a hundred stars, I would.

We love our new bedroom set! It is the best quality and was definitely worth the wait. We will be buying more from Sierra!

I am THRILLED with my experience in making this purchase with Sierra Living Concepts. WOW! Customer service throughout the process was awesome - quick in their responses and thorough in answering my questions. Not one detail was ever left out. The customer portal was phenomenal and I LOVED how every phase of manufacturing my bedroom set was annotated on the portal, even pictures of each phase! I've NEVER had this type of experience with any other company. It was all these details that set your company apart from, and above, everyone else. Even tracking the shipping status to the port in NY was really cool. Then the coordination of the delivery and The White Glove Service went exceptionally well. They showed up exactly on time to meet the delivery driver (actually showed up ahead of the driver) and took great care when unpacking the furniture, moving the pieces into the bedroom, and assembling the bed. They were awesome. They were efficient and as described, they removed all packaging material & crates and left the area completely clean. Your White Glove Service was WELL WORTH the money!! Bottom line - I LOVE MY NEW FURNITURE. It's GORGEOUS as everyone who has seen it so far reiterates. It is different from the usual bedroom furniture seen in stores and by far it is superior in quality. Thank you so much for providing such a tremendous experience and such beautiful furniture!

I really enjoyed the process. The woman that took my order was great! I shared the photos of my furniture was being made with family and friend. The white glove company was excellent. The only hiccup in the process was that I received my dresser and nightstands while my bed was shipped to Maine vs Bethesda, Maryland. It took a week for it to make it back to me because of winter weather.

Very happy! Quality service, beautiful furniture!!

Looking for a unique bedroom set, I stumbled upon Sierra Living Concepts. Being I’d never heard of this company I was skeptical if I should proceed. I called and talked to a sales woman who was very knowledgeable and helpful so I decided to order the bedroom set. I have to say I’m super impressed with how quickly I got responses from emails, updates on furniture every step, and the quality of the furniture. Every item was beautifully carved, no damage, looked better than I expected, and was professionally packed. The delivery person also went above & beyond what anyone could expect. I highly recommend this company for quality, staffs knowledge, and prompt responses to calls & emails.

Great experience!

Very pricy but one of kind hand made quality

Our new bedroom set is beautiful! The service was excellent and I loved the ability to track the status of my order from creation through to shipping and delivery.

It did take about 6 weeks past the initial date of delivery. It is very high quality furniture that is hard to find these days! The bedroom set was worth the wait! Just love it