FAQ's

Certainly! Firstly, please select your desired items and add them to your cart. Proceed to checkout where you will provide shipping details to White Glove Service (WGS) and choose your preferred payment method. Review your order for accuracy before confirming. Once confirmed you will receive an email confirming your order, and we will provide updates on its delivery progress. If you encounter any issues, our customer support team [email protected] is available to assist you.

Yes, you can request physical samples of our stains to help with your decision-making process. Simply reach out to our customer support team, and they will be happy to assist you in getting the samples you need.

Our furniture stands out for its top-notch solid wood craftsmanship, creative design, and meticulous attention to detail. We focus on making sure each piece is both practical and durable, while also enhancing the overall look of your space. You can count on us to offer customization options and a one-year product assurance, giving you the confidence to personalize your furniture and trust its quality.

Sure! You can customize your order by filling out the customization form with your preferences. This includes selecting specific features, colors, sizes, or any other options offered by the seller. Additionally, you can specify any special requests or modifications you would like to make to the product before purchasing.

Yes, additional images and videos of the product are available upon request.

We accept various payment methods, including credit debit cards and PayPal.

No there are no additional fees associated with certain payment methods, such as credit card processing fees.

Yes, we offer discounts and promotions for specific bulk orders.

Yes, it is possible to split payments or set up payment plans for larger purchases, depending on the policies and available financing options. Partial payment is for custom orders only.

We implement industry-standard encryption protocols and secure payment gateways to protect payment information during transactions. Additionally, we regularly undergo security audits and comply with relevant regulations to safeguard customer data.

You can check the status of your order by logging into your account on our website or contacting our customer support team. We do provide tracking information once your order has shipped, allowing you to monitor its delivery progress.

What is the typical processing time for orders before they are shipped or ready for pickup?

The typical processing time for orders before they are shipped or ready for pickup varies depending on the product and current demand. It typically ranges from 20 to 30 business days.

Yes, you may be able to modify or cancel your order after it has been placed, depending on the company’s policies. Check the company’s website or contact customer service to find out the deadlines and procedures for making changes to your order.

There may be delays in orders due to factors such as product availability or shipping disruptions.

If you have not received a confirmation email or tracking information for your order, you should first check your spam or junk folder in case it was redirected there. If it is not there, contact customer support to inquire about the status of your order and request any necessary information.

Yes, modifications to existing designs such as changes in dimensions, materials, or finishes can typically be requested.

Yes, some products may have limitations on the level of customization available, depending on factors such as design constraints, available materials, and manufacturing processes.

To submit a customization request, simply fill out the customization form provided on our website or contact our customer support team directly. Once submitted, our team will review and approve the request based on feasibility and compatibility with our products.

Yes, with the tracking order feature, you can keep an eye on the product’s progress by viewing shared images and videos at every stage of production.

Unfortunately, we do not currently provide design consultation services for personalized furniture solutions.

Custom orders typically take 5-6 business weeks to complete. Additional costs may apply depending on the extent of customization requested.

We offer in-home delivery and curbside pickup options for furniture orders. Curbside pickup is the default option, while in-home delivery is available if needed. Additionally, we offer White Glove Service (WGS) as an additional service.

We offer free delivery for most locations, however, please note that certain remote areas within the US, as well as Hawaii, Alaska, and Canada, may not qualify for this service. Additional charges may apply for deliveries to these regions.

Our meticulous process, from order placement to final delivery, generally spans 8-12 weeks for regular orders (10-14 weeks for large, carving products, & custom orders). This timeframe includes order preparation, thorough quality assurance, packaging, and shipment by sea to the USA. Deliveries to Canada may require an additional 2-4 weeks.)

Yes, we offer comprehensive care instructions and maintenance tips to help prolong the lifespan of furniture.

Furniture items typically require varying levels of assembly, depending on the product. We provide assembly instructions or assistance for our furniture items to ensure easy setup and maintenance.

Yes, there are warranty and guarantee policies in place for furniture care and maintenance.

Yes, additional protection plans or services are available for purchase to cover accidental damage or wear and tear.

Yes, we offer professional cleaning and repair services for furniture purchased from our organization.

Yes, specific cleaning products and methods are often recommended for different types of materials to ensure effective and safe cleaning.

While we strive for your satisfaction, we do not accept returns and refunds for a change of heart. However, we are committed to resolving any issues related to manufacturing defects, damage, or specific product concerns.

Please ensure that any damages upon delivery are clearly marked on the receipt and documented with photographs to facilitate swift resolution for claim purposes.

For further assistance or inquiries, our Customer Service team is available via phone at 1-866-864-8488 (Option 2) or by email at [email protected]. We are committed to ensuring your experience with Sierra Living Concepts is both positive and satisfying.

If your furniture arrives damaged or defective, please include images showing the damage that occurred, ensure that the damage is clearly marked on the delivery receipt, and then share the details with us via email at support@sierralivingconcepts.

The course of action between replacement and repair varies depending on the circumstances, but our priority is to ensure that the solution always meets customer satisfaction. Typically, repairs take 5-6 business days, depending upon the customer’s location and the availability of professionals.

Certainly, we request clear images or videos displaying any concerns or issues with the furniture. If the file size of the images or videos is large, they can be shared through a drive or cloud storage platform. Share them on [email protected]

In these instances, we rely on third-party delivery and WGS services. If any damage occurs to a customer’s home or furniture due to these services, our support team will assist you in filing claims against the companies responsible.

There are no set commitments, instead, they vary depending on the specific circumstances of ease case.

According to company policy, we are required to assess the situation before expediting the process. But minimum manufacturing and transit time can't be reduced.

Possible reasons for being unable to log in to your account include entering incorrect login credentials, having a forgotten or expired password, experiencing technical issues with the website or app, or encountering an account suspension or security restriction. Contact: [email protected]

If you are having trouble buying something online, first make sure your internet is working and you have filled in all the right details. If it still does not work, try refreshing your internet browser or asking for help from customer service. Contact [email protected]

The website may be slow or not loading properly due to high traffic volume exceeding server capacity, slow internet connection, large file sizes, server maintenance, or coding errors. These issues can impact the website's performance and accessibility for users.

If you're having trouble applying a discount code, double-check the accuracy of the code and ensure it's valid for your purchase. If the issue persists, contact customer support for assistance and provide them with the necessary details for troubleshooting. Contact [email protected]

To update your shipping address, log in to your account, navigate to the shipping address section, and edit your details. If you're having trouble, contact customer support for assistance. Contact: [email protected]