Privacy Policy

At Sierra Living Concepts, your privacy is important to us. This privacy policy explains how we collect, use, and share your personal information when you use our website, www.sierralivingconcepts.com.

Information We Collect

We may collect the following categories of information at the time when you visit our website, sign up for offers, and make any purchase on our website:

• Contact information, such as your name, email address, phone number, and shipping address.
• Payment information, such as your credit card or other payment method details.
• Order information, such as the products you buy, order history, and customer service inquiries.
• Demographic information, such as your age and gender.
• Information about your use of our website, such as your IP address, browser type, and device type.

How We Use Your Information

We may use your personal information for the following purposes:

• To fulfill and manage your orders, including processing payments, shipping products, and providing customer service.
• To communicate with you about your orders, including sending order confirmations, tracking information, and updates on delivery status.
• To personalize your experience on our website, such as by showing you products and promotions that may be of interest to you.
• To provide marketing communications to you, such as newsletters and exclusive offers, where you have consented to receive such communications.
• To comply with legal obligations, such as tax reporting requirements or responding to lawful requests from law enforcement or government authorities.

How We Collect Information

We collect information through the following methods:

• When you provide it directly, such as during sign-ups, purchases, or inquiries.
• Automatically through cookies, web beacons, and other tracking technologies when you browse our website.

Sharing Your Information

We do not sell your personal information to third parties. We may share your personal information with:

• Service Providers: Partners who perform services on our behalf, such as payment processors, shipping & delivery providers, or marketing service providers.
• Legal Requirements: Authorities, as required to comply with applicable laws, regulations, or legal processes.

Privacy Assurance: SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

Your Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request that we disclose the categories of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting or selling the personal information, and the categories of third parties with whom we share personal information.
• Request that we delete any personal information we have collected from you.
• Opt-out of the sale of your personal information, if applicable.

To exercise your rights, please contact us using the information provided below.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.

Messaging Terms

When you choose to join our messaging service, you agree to receive automated marketing and informational messages at the contact details you provided. Here’s what you need to know:

• Opt-In Confirmation: You will receive a confirmation message upon signing up.
• Message Frequency: The frequency of messages may vary, and we may change it at any time.
• Message and Data Rates: Message and data rates may apply. Your provider is not liable for any delays or undelivered messages.
• Unsubscribing: You can stop the messages at any time by texting “STOP” to our designated SMS number. If you change your mind, you can sign up again to start getting messages once more.

Privacy Assurance: SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes. Additionally, SMS opt-in is entirely voluntary and is not a condition of purchase.

Changes to This Policy

We may update this privacy policy from time to time. We will let you know of any changes by posting the updated policy on our website. Your continued use of our website after the updated policy's effective date is your acceptance of it.

Contact Us

If you have any questions or concerns about this privacy policy, or if you would like to exercise your rights under the CCPA, please contact us at:

Sierra Living Concepts

46560 Fremont Blvd, Suite 414
Fremont, CA 94538

Email: [email protected]

Toll-Free: 1-866-864-8488

Effective Date: January 1, 2023