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Privacy Policy
Privacy Summary
This summary highlights key aspects of our Privacy Policy. For full details, please review the complete policy below.
- We collect information necessary to process orders, provide services, and improve user experience.
- Your personal information is used for transactions, customer support, analytics, security, and marketing (with consent where required).
- We do not sell personal information for money. With your choices, we may share certain device/browsing data with advertising/analytics partners for targeted ads—you can opt out at any time.
- We honor browser-based opt-out signals such as Global Privacy Control (GPC).
- Your cookie preferences control whether optional Analytics, Performance, or Advertisement cookies are used.
- For questions or requests, contact us at [email protected].
- We offer secure sign-in via Apple and Google. Social login data is used only for authentication and is never posted back to your social accounts.
Effective Date: November 11, 2025
At Sierra Living Concepts, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, www.sierralivingconcepts.com. This policy is tailored to our operations in the United States and Canada, and also includes information for global visitors where applicable.
By using our website or sharing your information with us, you are accepting and consenting to the practices described in this policy.
1. Information We Collect
- Identifiers & Contact: Name, email address, phone number, shipping/billing addresses.
- Payment Information: Card or other payment details processed securely by third-party providers (we do not store full payment card numbers).
- Commercial Information: Orders, returns, warranty/service interactions, items viewed/inquired about, communications with customer service.
- Device & Internet Activity: IP address, device/browser type, pages viewed, interactions, session-replay transcripts, and event logs via cookies or similar technologies.
- Demographic Information (optional): e.g., age range.
- Inferences: Preferences or interests derived from other data.
- Sources: You (forms, checkout, support), your devices (cookies, pixels), and service providers/partners (e.g., shipping, payments, marketing).
- Cookies: Depending on your preferences, we may use strictly necessary, Analytics, Performance, and Advertisement cookies (see Section 4).
2. How We Use Your Information
- Transactional: Process, confirm, ship orders; handle returns/warranty claims.
- Customer Service: Respond to questions and requests.
- Analytics & Improvements: Improve site performance, features, and product offerings.
- Marketing: Send product news and offers (with consent where required; you can opt out anytime).
- Security & Fraud Prevention: Protect our customers and company.
- Legal Compliance: Meet legal, regulatory, and tax obligations.
- SMS and Mobile Data: Mobile opt-in data and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
2a. Social Login & Account Integration (Apple, Google)
We offer convenient sign-up and sign-in options using third-party providers such as Apple and Google. When you choose to create or log into your Sierra Living Concepts account through one of these platforms, we receive limited profile information from the respective provider, strictly as permitted by your consent.
- Data Received: Depending on the provider and your permissions, this may include your name, email address, profile photo, and an encrypted unique identifier (e.g., Apple ID or Google ID). We do not receive your password or full social profile.
- Purpose: The data is used solely to authenticate your identity, create or link your Sierra Living Concepts account, and personalize your experience on our website.
- No Posting: We do not post to your social profiles or share your activity back to Apple or Google.
- Revoking Access: You can revoke access at any time directly from your provider’s account settings:
- Data Deletion: You may request deletion of your Sierra Living Concepts account (including social login data) by emailing [email protected]. Once verified, all associated data will be permanently deleted within 30 days.
- Legal Basis: For users in applicable jurisdictions, processing related to social login is based on your consent (at the time you authorize the login).
To learn more about how these providers handle your personal data, please review their respective privacy policies:
3. Sharing Your Information
We do not sell your personal information for money. With your choices (see Sections 4 and 7), we may share certain device/browsing data with advertising and analytics partners for targeted advertising or performance insights.
- Service Providers: Payment processors, shipping carriers, customer support and marketing providers (access limited to performing services for us).
- Advertising & Analytics Partners: With your opt-in/opt-out choices, we may allow cookies/pixels that enable ad measurement, personalization, and interest-based advertising.
- Legal/Law Enforcement: To comply with law, legal process, or to protect rights, property, and safety.
- Corporate Transactions: In the event of a merger, acquisition, or asset transfer, consistent with this Policy.
4. Cookies and Online Tracking
We use cookies and similar technologies to operate and improve our website. Some cookies are strictly necessary, while others (Analytics, Performance, Advertisement) are optional.
Consent Management Platform (CMP): CookieYes. We use CookieYes to display consent banners, collect and honor your choices, store consent logs, and provide a persistent “Cookie Settings” control (typically available in our site footer or via your browser’s consent icon).
4.1 How the Banner & Footer Work by Jurisdiction
| Jurisdiction | Interactive Banner (Opt-in Style) | Permanent Footer Link (“Do Not Sell or Share My Personal Information” or similar) | Why? |
|---|---|---|---|
| Canada | Enable | Enable | Canadian law (PIPEDA) expects express, opt-in consent before non-essential tracking/advertising cookies are set. The banner is required so the user can take a positive action. |
| California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia | Enable | Enable | These state laws require a clear way to opt out of “sale”/“sharing” or targeted advertising. The banner provides notice at collection and initial choice; the footer link is the permanent opt-out. |
| Rest of the United States | Disable | Enable | No specific mandate requires a banner; the footer opt-out link is provided for consistency, user trust, and future-proofing. |
Default Cookie Behavior. In jurisdictions where the banner is enabled, optional cookies (Analytics/Performance/Advertisement) are off until you opt in via the banner or Cookie Settings. Where the banner is disabled (rest of U.S.), optional cookies may be active unless and until you opt out via the footer link or the Cookie Settings control.
Global Privacy Control (GPC) / Universal Opt-Out Signals. Where required by law, we treat a valid GPC (or similar) browser signal as a request to opt out of targeted advertising/“sharing,” and we adjust optional cookies accordingly. If you have set GPC, you do not need to also use the footer link—though you may do so to confirm your settings.
How to Change Your Choices. Use the persistent footer link titled “Do Not Sell or Share My Personal Information” and/or the “Cookie Settings” control at any time to review or change preferences.
Consent Records. Our CMP stores a record of your consent status (including timestamp, region, categories chosen) to demonstrate compliance. We retain consent logs as long as necessary to comply with applicable laws and our retention policies (typically 12–24 months).
Cookie Disclosure. For a current list of cookie categories and partners, see our Cookie Policy (or open “Cookie Settings” in the footer).
5. International Data Transfers
Sierra Living Concepts is based in the United States. If you are in Canada or other regions, your data will be stored and processed in the U.S. By using our site, you consent to this transfer. For EU/UK visitors, see Section 8a regarding transfer mechanisms.
6. Data Security & Retention
We implement reasonable safeguards (including SSL/TLS encryption in transit) to protect personal information. However, no method of transmission or storage is 100% secure.
Retention: We retain personal information only as long as necessary for the purposes described or as required by law. Typical examples include: order/transaction records (up to 7 years for tax/accounting); customer service and warranty records (up to 5 years after last interaction); cookie/analytics data (generally 13–26 months, depending on your settings).
6a. Data Breach Notification
If a data breach occurs, we will notify affected individuals as required by law, describing the breach, data involved, steps taken, and protective measures you can take.
7. Your Privacy Rights (Certain U.S. States)
If you are a resident of states such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the following rights:
- Right to Know/Access the personal information we collect and use about you.
- Right to Delete personal information (subject to lawful exceptions).
- Right to Correct inaccuracies.
- Right to Portability (to receive certain information in a portable format).
- Right to Opt Out of targeted advertising, “selling” or “sharing” (as defined by law), and certain profiling.
- Non-Discrimination: We will not discriminate against you for exercising your rights.
How to Exercise Rights
Email [email protected] or call 1-866-864-8488. We will verify your identity using information reasonably related to your account or transaction history (we may request additional information to complete verification). You may also designate an authorized agent to submit requests on your behalf; we will require proof of authorization and verification of your identity.
Do Not Sell or Share / Targeted Advertising Opt-Out
Use the global footer link titled “Do Not Sell or Share My Personal Information” to opt out of targeted advertising/“sharing.” Where required, we honor GPC or similar browser signals as an opt-out request.
Right to Appeal
If we deny your request, you may appeal using the instructions provided in our response. We will respond to appeals within 45 days (or as required by applicable law).
8. Children’s & Teens’ Privacy
Our website is not directed to children under 16 years of age. We do not knowingly collect personal data from minors.
