We really enjoyed the experience of shopping online. We used the live chat and phone call with the sales rep to select products. Very good experience. We also enjoyed watching the images of the products as they were built, finished and packaged. There were images loaded into our portal at one point that were two different images of the same product, so we weren’t sure which one was ours, but that was corrected. During the building process, emails that we sent with questions were answered promptly. When we ordered the furniture in November, we were told to expect delivery around the third week of February. In March we inquired about delivery and were told we could expect it early April. The order didn’t arrive until the third week of April. This was not a huge problem, and we know with the COVID-19 crisis, many things have been delayed, but communication in the portal on expected completion date and arrival date, even if it ends up changing would be helpful. I was happy to receive the survey in January or so about preparing for the white glove service. This gave confidence in the delivery process. However, it seemed that selection and booking of a delivery service was not initiated until about a week or so after the products reached the US and had sat in New Jersey waiting for pickup. Then the white glove service selection wasn’t booked until the delivery arrived at its closest destination. This seemed to delay the delivery as the products waited in New Jersey for the delivery to be arranged and waited again in Cadillac Michigan until a company was found and then waited at the white glove company until they could fit in their schedule. That being said, I realize everything is hard right now. The dining table arrived with damage from the shipping process. Flow of communication upon delivery and in the process of resolving the damage was a little confusing ( part of that was my missing an email). You promptly worked with us to arrange a replacement, which is in process. I really like the concept of your business model and we enjoyed the experience. We also love the furniture! I was nervous to by so many pieces with the finish that we chose. I loved the look on your website but didn’t know if it would look too busy in our house. But I love it! Thank you.

Sierra Living has an incredible online customer portal thru which I could see each step in the process and actually talk to the builders. I verified the stain, etc. And they would post progress pictures too. Nancy was a stellar customer representative. She helped me design a custom sized price. I got exactly the dimensions I chose. The freight company driver was very nice. The White Glove Service for delivery/installation was stellar. Marcos and team member. was friendly and took care of everything. There’s a ton of packing material. Everyone was on time. Sierra Living is outstanding!

I ordered a custom-made TV stand which took about 4 months to receive. It was very nice and extremely well-packaged for shipment, but it did have a rather noticeable flaw in the finish on the front. There wasn't anything the company could do at that point, so they sent me a compensation check. Still, I would have preferred not to have the flaw in the first place over a discount. My customer service rep was very responsive. Overall, I'm reasonably satisfied with my purchase.

The console is amazing, indeed! The only thing what can be done better is an acknowledgement during the checkout of a long wait for furniture to arrive. I had no idea that in order to receive the console I had to wait 4 months. But it was worthy! We had a full support from Adam who was fantastic to keep us updated and helped us along the way. We are happy with our purchase!

Once I picked out the cabinet I liked, I was able to make changes to suit my specific needs. They kept in touch with me for my approval every step of the way during the building of the cabinet. Sierra Living is very easy to work with and very eager to meet the needs of their customers.