Messaging Terms & Conditions

Sierra Living Concepts  | 46560 Fremont Blvd Ste 414 Fremont CA US 94538-6491

General

Opt-In Confirmation and Messaging Terms

By opting into our service, you will receive a confirmation message to verify your signup. When you choose to receive messages, you agree to receive recurring automated marketing and informational text messages from Sierra Living Concepts. These automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided during sign-up or any other number you designate.

Message Frequency and Changes:

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Sierra Living Concepts. We reserve the right to adjust the frequency of messages at any time, either increasing or decreasing the total number of sent messages. Additionally, we may modify the short code or phone number from which messages are sent.

Message and data rates may apply. For any questions about your text plan or data plan, please contact your wireless provider. Please note that your wireless provider is not liable for delayed or undelivered messages.

Kindly note that your consent to receive marketing messages is not a condition of purchase.

Personal Information 

When you engage with our messaging services, we may collect various types of information that may include your name, email address, phone number, and other contact details. We collect the content of your messages and any attachments you send through our messaging services along with device information. 

How We Use Your Information

We use the information collected to provide you with better services and customer support. It helps us to deliver and facilitate our messaging services and actively respond to your inquiries.

Data collection also helps us to analyze usage patterns and enhance the functionality and user experience of our messaging services. This data includes your personal information, messaging content, and device information and it is aimed to provide, enhance, and personalize our messaging services.

Information is collected directly from you during the signup process and through your interactions with our messaging services.

Kindly note that we do not sell, trade, or transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.

Cancellation process:

You have the flexibility to cancel at any time by simply texting "STOP" to our designated number. Once you send the SMS "STOP," we will promptly send you a confirmation message, confirming your successful unsubscribing. Following this confirmation, no further messages will be sent.

However, if you ever wish to resume receiving messages from Sierra Living Concepts, you can easily do so by signing up again, just as you did initially. Upon re-enrollment, we will resume sending messages to you.

Information Collection:

Sierra Living Concepts collects pertinent information from and about you for the Messaging Service. This includes details you directly provide, such as your phone number and email address during signup, as well as your messaging history. Additionally, we may utilize cookies or similar technologies for a personalized experience. Participation in associated activities, like contests or surveys, may involve the collection of basic contact information. Your contact details are also collected when you seek customer service or have inquiries about the Messaging Service.

Information & support 

• Help and Unsubscribe Instructions:

Text "HELP" at any time, and we will respond with instructions on how to unsubscribe. For additional support regarding our services, please email us at [email protected]

• Transfer of number: 

If you decide to change your mobile number or transfer it to another individual, please either reply with “STOP” from the original number or notify us of your old number at [email protected]. This step is a condition of using our service to receive messages. 

Privacy

At Sierra Living Concepts, we value your privacy and uphold transparency with our customers. This policy entails information about the data we collect, how we use it, and your rights and choices. If you have any doubts and queries about your data or our privacy practices, feel free to visit our Privacy Policy page.

• Security Measures for Information Protection:

At Sierra Living Concepts, we prioritize the safeguarding of your information. We employ a comprehensive approach, including physical, technical, and organizational security measures. These measures are tailored to the sensitivity of the information we collect, designed to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

It's essential to note that, despite our efforts, no online activity can be guaranteed to be entirely secure. While we are dedicated to shielding your information from unauthorized use or disclosure, we cannot provide an absolute guarantee of security for the information you provide. We do not accept liability for unintentional disclosure.

Changes to Messaging Terms

We reserve the right to change or terminate our messaging program at any time. Additionally, we reserve the right to update these Messaging Terms at any time. Any modifications will become effective immediately upon posting. By continuing your enrollment after such changes, you implicitly accept and agree to the updated terms. Any changes will be communicated to you through the provided contact information.

Contact Us

If you have any questions or concerns regarding this Messaging Privacy Policy or wish to contact us about our privacy practices, please email us at [email protected].