I would like to say that I'm so happy with you all and these chairs. Service and product was perfect!! Thank you for all your support through this whole process. Not with standing the Suez Canal disaster. From my sales agent, who was the one who helped me with my first purchases from Sierra Living purchase a few years back. She was great along with Raual and Nancy support with all my questions. 110% all round. The delivery process on the other hand was not so great. The driver and the assistant on the actual delivery were great and did a good job. But the scheduling was lacking. When I called to schedule the assistant wanted me to meet the at the Walmart parking lot to to receive my chairs. Our street is so small with large trees you can't get a 18 wheeler down the road. I had told her that. I asked for a smaller truck, she told me they did not have any smaller delivery trucks.???. So I told her I would meet their delivery 18 wheeler at the end of the street and make the transfer. I waited 30 min after the 3 - 5 Hr window. I call to check on the delivery and was told. You will not be getting your chairs because we can't take a 18 wheeler down your street. We need to get it onto a smaller truck. Then my brain exploded, I told her that's what I had requested in the first place. And I told her that their scheduler had lied to me. NOT GOOD . They rescheduled and the delivery took place and all is well. There were only two spots that had rubs where the finish and stain was removed. I have ask customer service for a small amount of stain and finish to touch it all up. I know that this is long but I did want to let you know. I will be buying more from you company. I love your work and your products and all the people who help :)))))

The team at Sierra Living Concepts, Adam Trevino and Nancy Dow in particular, were terrific to work with. We had a lot of trouble with the delivery company. They delivered the table top and chairs on February 12th, but did not deliver the table legs. XPO Logistics was terrible to work with. Adam and the team worked very hard on our behalf to find and eventually (19 days later) have the legs delivered and the table built. He actually had to find a different logistics company to pick the item up from XPO and deliver it (they went to four different warehouses to find the legs). The team went the extra mile for us, and I know they share our disappointment in the delivery company. Unfortunately, when they built the table, we discovered that two bolts were missing (the bolts that attach the floor brace). We had no bolts that would work as a replacement, so that piece is not secured. The company did not remove the packaging that the table top and legs were delivered in. Adam and Nancy made the best out of a difficult situation. They communicated on an almost daily basis until the order was fulfilled. The quality of the table and chairs, and the extra efforts of Adam and Nancy are the reason we would consider doing business with Sierra Living Concepts again.

Furniture is somewhat darker than the all the pictures I viewed before ordering and after final images were posted. I Would have preferred a little lighter stain with more hint of red. They will work OK I guess although I was hoping for a better match with some existing rosewood. The furniture itself, both the table set and the end tables are well made and heavy. Much better than the stuff in most furniture stores with wood you can't find either. No damage as the packaging was very robust. The freight only delivers with a semi-trailer so there is no way they could navigate to my house on a lake. This necessitated me and my brother in law having to drive over an hour away to the terminal to pick the shipment up. Not that big of a deal but a box truck delivery could have solved that problem. Tracking was excellent and I was able to actually track the ship carrying it and accessed the dock cameras at the Port of Houston to see the ship being unloaded. The shipping estimate was too optimistic as it took a little over 23 weeks for delivery. Hardware was OK but the nuts were slightly over sized and rendered the included wrenches useless. I may purchase a media center in the future..... The last picture I am posting is of the rosewood I was trying to match.

From beginning to end, this experience exceeded our expectations. I found great value receiving the status updates with pictures and a view of the holistic process. Adam was extremely responsive and helpful with the delivery and white glove service, going out of his way to ensure we had someone here during the delivery window. Even though XPO arrived late, Earl and his peer were friendly, patient, and fun to hang out with while we waited, especially knowing it was a Friday. And when it finally arrived, we were impressed with the amount of packaging in place to protect the furniture. And the quality of the furniture is the best we’ve seen. The craftsmanship reinforces the high end, premium look we were seeking. Drawers slide in and out smoothly. And the white glove service was definitely worth it! Adam and Earl deserve to be recognized for creating a positive customer experience which is one of the many reasons we’ll buy from Sierra Concepts again. I also recognize the number of people behind the scenes working to make this a smooth and seamless experience and they deserve a big thank you too!

My husband, and I are VERY pleased with everything. We received constant information from Sierra Living Concepts on where our order status was, we received updated pictures of our chairs as they were being made, and we received detailed information on the shipping. We received our chairs earlier than we had expected. The quality of the chairs is better than we expected. The pictures I have do not do the chairs justice. I can't believe anyone that says that they didn't know what the status of their delivery was, or that they were not provided information doesn't seem to be a valid statement to me. The website states all the information on this being a long process, but to get hand made, quality furniture from the other side of the world, you can't expect it to be completed within 2 to 3 weeks. Our chairs were also crated with such care, and they were delivered in excellent condition. If the situation arises again, we would definitely make another purchase with Sierra Living Concepts. Thank you for the beautiful chairs.